RESERVATIONS
Appointments may be scheduled at the Spa or by phone - 978-777-7278.  We recommend reservations for multiple services be scheduled at least two weeks in advance.  A credit card will reserve your appointment for a Spa Package or any service 45 minutes or longer.

CANCELLATION POLICY
Appointment cancellations or rescheduling must be received 24 hours prior to your appointment time; notice for Spa Packages or multiple services must be received 48 hours in advance.  Late cancellations will result in a charge of 50% of the value of scheduled services; missed appointments are charged at full value.

CHECK-IN
Please arrive 15 minutes prior to your scheduled spa treatment to ensure your full service.  By arriving early, you'll be able to relax and fully enjoy your spa experience.  Please remember that each appointment is precisely timed, so late arrival may require your treatment to be shortened or rescheduled.  If this happens, we will try to accommodate you, but we cannot guarantee your full service.

FACILITIES
We are pleased to offer guests a relaxing lounge with complimentary tea or coffee.
Private lockers, robes, slippers and personal amenities are offered for those enjoying our spa services.  A hot tub, steam room and sauna are available for use 30 minutes prior to your spa body treatment or massage.  Bathing suits are required.
Please refrain from bringing jewelry or other valuables to the spa.  Regretfully, we cannot be responsible for the loss or damage of personal articles.
In consideration of all our guests, cell phones are not permitted in the spa.  Guests are welcome to use our phone should the need arise.

GIFT CARDS
Spa gift cards make an ideal gift for any occasion.  Cards may be purchased on line at www.maisonesthetique.net  or at the Spa. Gift cards are transferable, but non-refundable.  Gift cards are redeemable for product and services, gratuities may not be added to the card. Not Responsible for lost or stolen gift cards.

PAYMENT
We accept Visa, Mastercard, Discover credit cards,Spa Finder Cards, debit cards and personal checks. Spa Finder Cards could be used for services only. There is a $20.00 charge on all returned checks.  Spa products may be returned unopened within 14 days for a merchandise credit.  Services and prices are subject to change. Gratuities are not accepted on credit cards.

GRATUITIES
Gratuities are not included in the price of services or packages.  Gratuities are graciously accepted by Spa personnel.  If you wish to show appreciation for a job well done or service enjoyed, gratuity envelopes are available at the reception desk when you check out.  The industry average ranges from 18% to 20% of the service fee. Gratuities may not be added to credit cards, personal checks or gift cards.

STANDING APPOINTMENTS
Weekly, Bi-Weekly or Monthly.

SPA CUISINE
Spending the day with us?  Our menu offers healthy, delicious lunches.  Spa Lunches are available for Full Day Packages only.

CHILDREN

The Spa is an oasis of peace and quiet . It is an adult oriented atmosphere and is designed for persons over fourteen years of age.

DIRECTIONS

The Spa is conveniently located just off of Rt. 128, Exit 23, Route 35, Danvers. Take a right off of the exit, through one set of lights, spa is on the right across from Dunkin Donuts.

PARKING

Parking is available in the lot behind the spa.